Exchange Policy
Exchange & Replacement Policy
We don't offer returns or refunds on books. If a printed book reaches you damaged in transit, we replace it — provided the claim is raised within 48 hours with an unboxing video.
Please read before ordering
These are printed books and digital publications. Once delivered, they cannot be resold, so we do not accept returns or offer refunds for change of mind, wrong selection, or any reason other than a genuine transit damage or a wrong item delivered.
What we do offer is a free replacement in those two cases. Please record an unboxing video before opening any parcel — without it we cannot process a damage claim.
What is covered
Torn, wet, crushed or badly bent pages caused during shipping, visible in your unboxing video.
You received a different book or a different set from what your order confirmation shows.
Missing pages, repeated pages, blank pages or unreadable print from our side.
One book of a multi-book set is missing from the parcel, and the video shows the parcel being opened.
How to raise a claim
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1
Record an unboxing video
Start recording before the parcel is opened. The video must clearly show the sealed parcel, the shipping label with your order number, the parcel being cut open, and the damaged book — all in one continuous shot, without cuts or edits.
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2
Email us within 48 hours of delivery
Send the video and clear photos to masterybooks.in@gmail.com with your order number in the subject line. Claims raised after 48 hours of delivery cannot be accepted, as the courier's own damage window also closes by then.
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3
We review and confirm
Our team reviews the video and responds within 2 working days. If the claim is approved, we'll share the return address and the courier instructions by email.
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4
Send the book back
Ship the book back to the address we share, within 5 working days of approval. Pack it well and share the return tracking number with us. Books sent back without prior approval cannot be accepted or replaced.
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5
Replacement dispatched
Once the returned book reaches us and is verified, the replacement is dispatched within 2–3 working days at no extra cost to you, and a fresh tracking link is shared.
What is not covered
- Change of mind, or the book not matching what you expected after reading the description
- Claims raised after 48 hours of delivery
- Claims without a continuous, unedited unboxing video showing the sealed parcel and shipping label
- Damage caused after delivery — by water, handling, writing, marking or normal use
- Minor cosmetic marks on the cover that do not affect readability
- Digital copies and PDF access, which are delivered instantly and cannot be returned once accessed
- Books returned without our prior written approval, or sent to any address other than the one we share
- Orders refused at delivery or returned to us undelivered due to an incorrect address or unreachable phone number
Refunds
Our standard resolution is a replacement, not a refund. A refund is issued only where a replacement is not possible — for example, if the title is out of stock, or your pin code turns out to be non-serviceable after the order is placed.
Where a refund is approved, it is processed to the original payment method within 5–7 working days. For partial COD orders, only the amount actually paid online is refunded. Digital copies, once accessed, are not refundable.
Common questions
Why is an unboxing video compulsory?
It is the only way we and the courier can confirm that the damage happened in transit and not after delivery. Our courier partner also requires it to accept a damage claim. Please start the recording before the parcel is opened, in one continuous shot.
I opened the parcel without recording. Can I still claim?
Unfortunately not. Without the video the claim cannot be verified by us or by the courier. Please write to us anyway with photos and your order number, and we'll see what can be done — but we cannot promise a replacement in this case.
Who pays the return shipping?
For an approved damage or wrong-item claim, we bear the reasonable return courier cost. Share the receipt along with your return tracking number and we'll reimburse it. Please use a standard courier service, not express or premium.
Can I exchange one title for another?
No. Replacements are issued for the same title only. We cannot exchange one book or set for a different one.
I ordered the wrong book. Can I cancel?
Yes, if the order hasn't been dispatched yet. Write to us within 12 hours of placing the order and we'll cancel it and refund the amount paid. Once the parcel ships, it cannot be cancelled.
Can I return a digital copy?
No. Digital copies are delivered instantly and access cannot be withdrawn once given, so they are non-returnable and non-refundable. Please check the sample pages on the product page before ordering.
How long does the whole process take?
Claim review takes up to 2 working days, the return transit usually 3–7 working days, and the replacement is dispatched 2–3 working days after we receive the book. Most cases are closed within two weeks of the claim.